Range USA | Welcome to Help Center

Go to My Account to update your contact info, password, or payment method. Review your contact information, make any changes, and hit the "Save Changes" button at the bottom.

Order History

Go to My Account to view Order History. At Order History, you can view information on your current and previous orders.

Update Payment Method

Go to My Account to view Order History. At Order History, you can view information on your current and previous orders.

FAQs

What if my card expires or doesn't process the payment successfully?

Log in to My Account and click on Payment Methods to verify or update your billing information. You will be notified via email if there are any issues with your card processing and expiration dates. We will charge daily, catching up on missed payments from prior months; you may have multiple charges within the same month.

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Memberships

Membership Levels

To view all membership levels and perks, go to Membership Options.

Upgrading Membership

You must cancel your current membership and then sign up for a new membership at the desired level to upgrade. To cancel your membership, go to Manage Membership.

Cancel Membership

To cancel your membership, go to Manage Membership.

FAQs

How will I be billed for my membership?

A membership through Range USA will be billed to your credit card on the same date every month. You can cancel your membership or update your payment method at any time. Sign in to your account, go to My Account, and click Manage Memberships.

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Will I receive a membership card?

Your membership will be tied to your ID. Once you purchase your membership, nothing else needs to be done, and you can access all benefits.

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Is my membership valid at any location?

Yes, all membership levels are valid at all of our 40+ locations.

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How do I get my 5% discount on merchandise?

Scanning your ID at checkout will apply the 5% discount when shopping. If you are logged in, all prices shown will reflect a 5% discount where applicable. The 5% discount does not apply to sale items.

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How many times can I bring a guest each month?

With our Elite and Premium level memberships, you can bring a guest whenever you shoot with us. Your guest will share the lane with you. Only two shooters are permitted in each lane.

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What does unlimited shooting mean?

Members can shoot for an unlimited amount of time until there is a wait for the range. When a waitlist is in effect, unlimited shooting is reduced to two hours; Members will be asked to exit the range and be placed at the top of the waitlist.

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Who is Millie?

Millie helps our members update their payment method before a membership is canceled due to non-payment. She will reach out to you via email when we are having trouble collecting. Please follow her instructions or reach out ot us for assistance.

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Classes + Education

My Classes

Classes may be rescheduled or canceled up to two days before the day of the scheduled class. To manage or view all your classes, go to the classes section in My Account.

Instructor Evaluation

After completing your class, you will receive an email with a link to an evaluation. You may also submit an assessment on our website. We always love to hear any feedback to improve our classes.

Classes Offered

Range USA offers Concealed Carry and Gun Safety classes of all types. The location varies, and some of our courses are available online. Please check availability at Classes.

FAQs

How do I redeem my one free monthly class as an Elite member?

After 90 days of being an Elite member, you will receive an email with your specialized code. This code will allow you to sign up for one class every month for free.

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What is Lady Sure Shots?

Lady Sure Shots is a women-only club that provides a safe place to socialize, shoot, and shop with other women. It is an evolving group of women from all experience levels that meet on the second Saturday of every month to learn, socialize, and gain experience. For updates about this club, go to Lady Sure Shots.

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How do I reschedule or cancel a class?

Classes may be rescheduled or canceled up to two days before the day of the scheduled class. To reschedule or cancel, sign in to your account online, go to the classes section in My Account.

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What is the Late Cancelation / No Show Policy?

We value our instructors' time and dedication to firearm training. Customer will be permitted ONE class reschedule if the reschedule is made at least 2 days before the ORIGINAL class date on the order. Additional rescheduling will not be permitted and will result in the forfeiture of the cost of the class. Cancelation must be made at least 2 days prior to the ORIGINAL class date on the order. Students who fail to reschedule or cancel within 2 days of the ORIGINAL lesson date on the order will not be eligible for a refund. In the event Range USA reschedules a class, Range USA will work with you to find an agreed upon future class date and the policy above will apply to any future cancelation or reschedule. In the event Range USA cancels a lesson, Range USA will refund the cost of the class.

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What do I need to bring with me to class?

You will need to bring your state-issued ID with you for the class. Once you’ve registered for a class, you will receive an email listing what materials you need to bring for future classes. If you choose to bring your firearm, please ensure it is not loaded and that your ammunition is separate. Ammunition is available for purchase at Range USA stores. If you are renting a Range USA firearm, you must purchase ammunition at Range USA.

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What if my state uses a different Concealed Carry (CCW) term?

States and different legalities use different terms. We use the general term Concealed Carry to standardize our classes. Each location has specialized instructors to teach the laws and terms per state. Contact your local store for more specific information.

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How do I schedule a private lesson?

Private lessons are now available with each of our dedicated instructors. To schedule a lesson go to Classes. Select the type of Private lesson you're looking for by clicking Class times and locations. You will then select your preferred store, then a date/time with your preferred instructor.

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I'm new to firearms. Where should I start?

We love having the ability to introduce people to the practice of responsible ownership. We have many entry-level classes to help you get started. Our Introduction to Firearms class is available online and provides an excellent foundation when beginning your journey. For your first in-person experience, we suggest a Private Lesson or our Basic Handgun class.

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What happens if my CCW permit expires?

With an expired CCW permit, you must retake the class and submit a new application to your local Sheriff’s office to obtain a valid CCW permit.

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Pickup + Shipping

FFL Transfers

A Federal Firearms License (FFL) transfer is necessary when a person wishes to purchase a firearm outside the state they reside in or from a geographically inconvenient FFL holder. Range USA will assist customers with firearm transfers from licensed FFL dealers.

To learn more, and fill out a Firearm Transfer form, go to Firearm Transfers.

Pickup In-Store

Picking up your product directly from our closest store makes buying firearms online easy. Stop into our store, show your email to one of our associates, and we will finish your order. Once we have secured your item(s) in our store, we will email you that your order is ready for pickup. If you are picking up a firearm, you will complete the appropriate paperwork at this time.

Shipping + Handling

We can ship all kinds of items directly to your home, such as ammunition, accessories, optics, and gear. Pick the shipping option at checkout and have your items appear 7-10 business days later. We cannot directly ship firearms to your home: all Firearms or any serialized product, lower receivers, and frames.

You can conveniently pick up your order from one of our 40+ Store Locations for free, or we can ship them to a local gun shop (FFL) near you (you can select a local FFL at checkout). Once we verify their license, we will ship your order. Your local shop will likely charge you a transfer fee to transfer the firearm. Please contact them to find out what they charge. We currently do not offer to ship to states outside the lower 48 or international addresses. We do not ship to P.O. boxes.

If you select to pick up products from one of our stores, there are no shipping or transfer fees except for HAZMAT items. Regardless of shipping destination, all HAZMAT items incur an additional $35 fee. Shipping a firearm to an FFL will have a shipping fee and a fee charged by your local FFL.

FAQs

How do I know when my firearm is ready to be picked up?

If you are picking up your firearm from one of our stores, we will contact you as soon as your gun is ready to be picked up. If we ship your firearm to another FFL, we include your information for them to contact you when it has been received.

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How long until my item ships?

We ship your item(s) as quickly as possible. All orders are shipped promptly from a distributor warehouse or in-store inventory within 7-10 business days using UPS, FedEx, or USPS. We will notify you by email when your item ships or arrives at the store.

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Are there shipping fees applied to my order?

If you select to pick it up from one of our stores, there are no shipping or transfer fees. Shipping a firearm to an FFL will have a shipping fee and a fee charged by your local FFL. Non-firearm items will display shipping calculated at checkout.

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My item showed it was available for pick-up in-store, but I received an email saying it was being ordered. Why?

We update our in-store inventory as quickly as possible, but sometimes an item is sold before we can update it online. We work hard to ensure that we get your order to you as soon as possible and will update you as soon as your item arrives in-store.

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Can I ship ammo to my house?

Yes, ammo may be shipped to your home instead of to a Range USA or other FFL near you. However, state restrictions prohibit ammo and magazine shipment at specific capacities. Please view to look at your state’s regulations.

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Can I change my order after it has been placed?

No, we cannot change your order after it has been placed. If you want to change your order, you must return the item to us at your cost and select the product you wanted instead.

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Do I have to pay for my background check?

Some states may require a fee for filing a background check. You are responsible for any required filing fee if the state or local regulations require it.

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What should I bring with me when picking up my firearm?

When you receive an email that your firearm is ready to be picked up from a preferred store location, bring your state-issued ID to any of our associates. The associate will bring the gun to you to inspect and then have you fill out your background check form.

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Services + Rentals

Trade-In Policy

Trade-in for all working and in good-condition firearms are accepted (No Class III Items). An associate will appraise your gun, and the appraised value of the firearm is at the discretion of Range USA management. Cash and check are not available for trade-ins, only in-store credit.

Cleaning Services

Keeping your firearm clean and well cared for is essential to ensure your gun operates appropriately and is safe to handle. However, sometimes you don’t have the time to clean or service your firearm, so we offer several cleaning options for you to consider. If your handgun or rifle is overdue for a cleaning, contact or visit your local Range USA to book your gun cleaning service today. Below is a list of our Gun Cleaning Services and their estimated pricing:

Field Strip and Clean
- Price: $50.00
Detailed Ultrasonic Gun Cleaning
- Price: $100.00

To see more details on both processes, go to https://rangeusa.com/cleaning-services

Firearm Rentals

At Range USA, we understand that purchasing a new handgun or rifle is a big decision, so whether you are interested in purchasing a specific firearm model or are unsure where to start, our firearm experts can help.

Each Range USA location maintains a large firearm rental fleet of assorted handguns and rifles. We aim to give customers a unique opportunity to experience different firearm models and find the ideal one before purchasing. To learn more about our rental service, go to Firearm Rentals. *Rental pricing between handguns, long guns, and specialty firearms varies depending on the store location.

To view the firearm rental prices nearest you, please select your desired Range USA location under Store/Range.

FAQs

Will I receive cash for my firearm?

No, cash or check will be provided for any trade-in, only in-store credit.

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Can I rent a gun at your range?

Yes! You can find information about our firearm rentals on our Firearm Rentals page. We also offer free firearm rentals to our Range USA Premium and Elite members.

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Do you have a gunsmith on-site?

No, we do not have a gunsmith on-site. However, we offer cleaning and optic services at all 40+ locations.

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Returns + Exchanges

Return Policy

Returns and Cancellations

All firearms and ammo purchased online or in-store are not eligible for return
No returns will be accepted after 30 days or where no receipt is provided
In-store optic and accessory purchases can be returned if completed within 30 days of receipt and items are in good selling condition. A refund will be applied to the payment method used for purchase.
Online orders scheduled for pickup in-store do not qualify as an in-store purchase
It's the store's discretion to accept a returned item or not
Gift cards and eGift cards are not refundable

Online Purchase Returns

Online optic and accessory purchases (home delivery or pickup in-store) can be returned if completed within 30 days of receipt and items are in good selling condition. A 25% restocking fee will be assessed and subtracted from your refund.
Online purchases that are cancelled or not picked up from a store within 30 days, will be assessed a 25% restocking fee. This fee will be subtracted from your refund.
Online purchases refused during in-store pickup due to damages will not be assessed a restocking fee. Please verify all purchases are not damaged prior to leaving the store.

Exchanges

All exchanges are considered a return and will be processed that way. A refund will be provided allowing you to purchase a new order

Discounts + Rebates

Rebates

You can see all available rebates by clicking Rebates.

Each manufacturer will have different methods for submitting your rebate. Follow the manufacturer’s instructions. Details on each rebate should be available on the product page.

Military + First Responder

If you are active military, a veteran, or a first responder, we thank you for your service and offer you a discount on one of our memberships. We provide an in-store-only discount of 5% off ammo, accessories, and range time. We also offer discounted membership packages with our Defender Memberships. Simply choose the Defender Membership level to receive your discount.

Defender Memberships

To qualify for a defender membership, go to Defender Memberships.

FAQs

What is a qualified defender?

We would like to extend our Defender Membership program to all former or active military as well as all first responders, including but not limited to firefighters, police, EMS, and emergency services personnel.

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How do I submit a rebate?

Each manufacturer will have different methods for submitting your rebate. Follow the manufacturer’s instructions. Details on each rebate should be available on the product page.

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Alternative Payment

Financing

Range USA has partnered with CREDOVA for online financing. When using CREDOVA, the process takes you to their site to complete the transaction; you will need to be approved by them for their funding. Range USA cannot guarantee financing through CREDOVA.

Credova only offers financing on orders of $300 or more. You can get approved for up to $10,000 and choose from multiple financing options through Credova.

If you have any questions about your approval or application, contact Credova support.

Call 833.273.3682 | Email info@credova.com | Visit www.credova.com

Layaway

How it works:

A non-refundable down payment of 25% on all layaway/delay purchases.

The rules:

Minimums – Only one item at a time can be placed into layaway and that item must be priced at$150 or greater.
Terms – All layaways are 30 days. Final payment and pickup must be made on or before the 30th day from the start of the layaway at the same store where layaway was initiated. If the layaway is not completed by the 30th day the layaway will be canceled. Sale prices apply to the day the layaway starts, no layaway for upcoming/past sale prices. Once an item is placed on layaway the funds can not be moved to a different item.
Cancellation - If the layaway is closed or canceled, the item will be returned to inventory. Any payments made will be refunded, less the 25% down payment
Returns - Returns Policy applies to all layaway transactions.
Payments - Payments can be made at any register.

Restrictions:

In stores only (not available for online purchases)

FAQs

Why can't I complete my transaction using Credova?

Unfortunately, Credova is not available in all states. While we can still sell and ship to those states, they may not allow you to use our financing there. We apologize for any inconvenience.

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Will applying for Credova hurt my credit?

Credova applications are soft credit inquiries, which will not affect your credit when you apply.

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The Range + Waiver

Waiver

Everyone who shoots on our range is required to sign our waiver once every 12 months. This waiver is FREE and can be marked in-store, OR you can save time by filling it out here.

Range Rules

At Range USA, safety is always our top priority. To ensure our customers remain safe and have an enjoyable experience, we've outlined our Gun Range Rules, the 4 Gun Safety Rules, and Gun Range Requirements. Range Safety Officers (RSO): At every Range USA, Range Safety Officers enforce all gun range rules, can assist if needed, and have the final say over all personnel on the range. You can find all our Gun Safety Rules and Gun Range Requirements at Range Rules.

FAQs

Do you offer price matching?

No, Range USA does not offer price matching, and prices are subject to change. We can only price-match orders that have been placed within 14 days of the purchase date/time. Any pricing cuts outside those 14 days cannot be redeemed.

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What are your range hours?

Our shooting range hours of operation coincide with the Range USA store hours. The store hours are dependent upon location. To see your location, go to Locations.

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Do you have an archery range?

Range USA does not have an archery range at any of our locations, nor do we sell any archery equipment.

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What is the age limit for your range?

You must be 18 or older to use the range unaccompanied. All minors (under 18 years) must be at least ten years old, 54” tall, and accompanied by a parent or a guardian.

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Why is the waiver only good for one year?

The waiver is valid for only 12 months due to new regulations and safety items that must be addressed yearly.

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Do you allow group parties and corporate events?

Yes, Range USA allows and welcomes group parties and events. To schedule an event, click Parties & Events in the Join the Community section at the bottom of this page.

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Are your ranges wheelchair accessible?

Yes, not only are our ranges wheelchair accessible, but we have accommodations at every location.

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Do staff monitor the range?

A Range Safety Officer (RSO) is always present to ensure safe practices.

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How long are your shooting lanes?

We have 25-yard shooting lanes, and then at our Cincinnati East location, we offer a 100-yard lane.

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Do you allow outside instructors to use the range to qualify students?

Range USA only allows inside instructors to use the range to qualify and train their students.

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How do I reserve range time?

Sign in to your account, go to My Account, and you will see a dropdown containing store locations. Choose your desired store and click “Reserve Range Time.” Front here, you can select your time. You must make range reservations at least two hours in advance.

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Restrictions

State Restrictions

Information regarding State and local restrictions, laws, and ordinances of firearms, ammunition, and certain other items are subject to change without notice. You may Submit a Ticket if you are unsure if an item is restricted.

FAQs

Why are some firearms not available for purchase in my state?

State laws vary, and we keep our website up-to-date with state laws, meaning that many firearms are non-transferable to some states. *Please note that you are responsible for checking your local and state laws to ensure you are purchasing a legal firearm.

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